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PASSEDvendor / datto_rmm_script_execution_failure
Datto RMM Script Execution Failure
The Datto RMM platform experiences a component monitor failure causing all automated remediation scripts to fail silently, leaving 200 endpoints without automated patching and maintenance for a week.
Pattern
BACKUP_FAILURE
Severity
CRITICAL
Confidence
85%
Remediation
Remote Hands
Test Results
| Metric | Expected | Actual | Result |
|---|---|---|---|
| Pattern Recognition | BACKUP_FAILURE | BACKUP_FAILURE | |
| Severity Assessment | CRITICAL | CRITICAL | |
| Incident Correlation | Yes | 24 linked | |
| Cascade Escalation | N/A | No | |
| Remediation | — | Remote Hands — Corax contacts on-site support via call, email, or API |
Scenario Conditions
Datto RMM managing 200 endpoints across 5 client sites. Component monitor service crashed. Automated scripts queueing but not executing. No failure notifications sent. Discovered during manual audit after 7 days.
Injected Error Messages (2)
datto RMM platform script execution engine failure — component monitor service on datto RMM crashed 7 days ago, all scheduled and reactive automation scripts queued but not executing, datto RMM showing 847 pending script jobs across 200 endpoints, automated patching halted for 5 client sites, datto RMM dashboard falsely showing 'healthy' status due to stale cache
datto RMM automated remediation non-functional — script execution engine returning 'queued' status for all jobs but never progressing to 'running', datto RMM 200 endpoints have not received scheduled maintenance scripts for 7 days, Windows updates not applied, antivirus definitions not updated, disk cleanup not run, datto RMM notification engine also impacted: no alert emails sent for failed jobs
Neural Engine Root Cause Analysis
The Datto RMM platform's component monitor service has crashed, causing a complete failure of the script execution engine for 7 days. This service crash has halted all automation capabilities including patching, monitoring scripts, and reactive responses across 200 endpoints serving 5 client sites. The dashboard is displaying false healthy status due to stale cache data, masking the severity of the outage and preventing proper incident visibility.
Remediation Plan
1. Immediately restart the Datto RMM component monitor service and script execution engine processes. 2. Clear the dashboard cache to restore accurate status reporting. 3. Verify service dependencies and check system resources (CPU, memory, disk) on the RMM platform servers. 4. Process the 847 queued script jobs in batches to prevent system overload. 5. Validate that automated patching resumes for all 5 client sites. 6. Implement enhanced monitoring for the component monitor service to prevent future extended outages. 7. Review logs from 7 days ago to identify the initial crash trigger and address underlying cause.
Tested: 2026-03-30Monitors: 2 | Incidents: 2Test ID: cmnck9z9t07w7obqeuhvlxsft